Noticeboard

Dear Patients,

We are aware of inaccurate statements posted on social media in the last few days and would like to clarify our position. 

As with every other organisation there is always continuous change and movement of staff. 

Your Practice has had to endure a pandemic during the last 30 months, which has been difficult and challenging for all concerned; thank you for your understanding and support. 

During that period there has been a steady change of personnel across all areas of the team; Partners, GPs, Nurses, Receptionists/Admin, Practice Manager, have all been affected with no detriment to its patients.

As with practices across the country, we are dealing with a national crisis in General Practice, inadequate funding and an increased workload due to the backlog in secondary care. 

Inaccurate speculation is both damaging and unhelpful. Threats and inciteful social media posts only fuel anxiety and stress for many and will reduce the amount of time that colleagues have for patients and we would be grateful if those responsible could consider the negative effect this has on others.

Only last week a Surrey GP took her own life and we urge people to show kindness to our staff. 

We are human beings too. 

Finally, in summary:

- there is movement of staff. Three clinicians are due to leave and five are due to arrive.

- Additional admin colleagues have been recruited to assist in ensuring your records, referrals, medication and calls are supported.

- We are not being taken over. The Partners own this Practice and have a contract with the NHS to deliver the service as stipulated by the NHS. 

Regardless of opinion, the Practice has always and will continue to deliver a high level of service and the best it can offer to our 14700 patients with our dedicated team. 

Again, we would ask you to consider your impact on others and direct your effort to supporting your Practice- we will always do our best to support YOU.

Thank You.

SUPPORT HERE

GP SUICIDE

Information & News

Dear Patients,

We are aware of inaccurate statements posted on social media in the last few days and would like to clarify our position. 

As with every other organisation there is always continuous change and movement of staff. 

Your Practice has had to endure a pandemic during the last 30 months, which has been difficult and challenging for all concerned; thank you for your understanding and support. 

During that period there has been a steady change of personnel across all areas of the team; Partners, GPs, Nurses, Receptionists/Admin, Practice Manager, have all been affected with no detriment to its patients.

As with practices across the country, we are dealing with a national crisis in General Practice, inadequate funding and an increased workload due to the backlog in secondary care. 

Inaccurate speculation is both damaging and unhelpful. Threats and inciteful social media posts only fuel anxiety and stress for many and will reduce the amount of time that colleagues have for patients and we would be grateful if those responsible could consider the negative effect this has on others.

Only last week a Surrey GP took her own life and we urge people to show kindness to our staff. 

We are human beings too. 

Finally, in summary:

- there is movement of staff. Three clinicians are due to leave and five are due to arrive.

- Additional admin colleagues have been recruited to assist in ensuring your records, referrals, medication and calls are supported.

- We are not being taken over. The Partners own this Practice and have a contract with the NHS to deliver the service as stipulated by the NHS. 

Regardless of opinion, the Practice has always and will continue to deliver a high level of service and the best it can offer to our 14700 patients with our dedicated team. 

Again, we would ask you to consider your impact on others and direct your effort to supporting your Practice- we will always do our best to support YOU.

Thank You.

SUPPORT HERE

GP SUICIDE

Booking Appointments

Over the past 18 months we have had lots of feedback from our patients regarding the difficulty and inconvenience experienced in getting an appointment. Many of our patients feel that it is very inconvenient to have to call the practice several times a day to try and get an appointment, in particular being asked to call back at 2pm when there are no morning appointments left.

We have listened to our patients and as part of our ongoing review of our appointment booking systems our patients will no longer need to call the surgery at 2pm to ask for an appointment. All our same day and emergency appointments will be available to book from 08:30 in the morning. There will of course be a maximum number of appointments available as we can only work with clinical capacity that we have.

At Donnington Medical Practice we have a multi-disciplinary team who are all very skilled and experienced to assess and treat many different types of ailments and conditions. Our reception team are well trained in telephone triage so we ask that our patients provide a brief description of your symptoms so that we can book you in with the most appropriate clinician.

All our staff is here to help you. Please remember if you cannot get through on the phone it’s because we are busy helping a patient and when it is your turn we will do the same for you.

Please be kind to all our staff we are here to help you.

Translations:

https://www.doctorsoftheworld.org.uk/coronavirus-information/

COVID-19 Privacy Notice

During the COVID-19 pandemic, public bodies require the additional collection and sharing of personal data.  Click the following link to read the document that provides further information; COVID19 Privacy Notice v1.8 extended to 30 June 2022.pdf  

Support:

Due to the coronavirus outbreak, social distancing measures may be used as a tool of coercive and controlling behaviour by perpetrators, as they attempt to shut down victim’s routes to safety and support.

The online chat service gives people experiencing domestic abuse a silent way to reach out for help.

The online chat will be available 12 hours a day Monday to Friday between 9am and 9pm from the May 1 2020.

West Mercia Women’s Aid online chat service can be accessed on their website: https://www.westmerciawomensaid.org/

People experiencing domestic abuse can still call West Mercia Women’s Aid 24/7 Domestic Abuse Helpline, which is operating as usual: 0800 7831359.

Local support in Telford and Wrekin is also available through the Shropshire Domestic Abuse Service, call 0300 303 1191 or email sdad@shropsdas.org.uk.  Website: https://www.shropsdas.org.uk/

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