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Important information about the coronavirus (COVID-19)

The NHS in Telford & Wrekin and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

you think you might have coronavirus;

in the last 14 days you've been to a country or area with a high risk of coronavirus;

you've been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid close contact with people who are unwell.

NEW: Text Messaging Service

Donnington Medical Practice has introduced a new text messaging service to enable Doctors, Nurses and Administrators to send text messages direct to patients. If you prefer NOT to receive texts from the practice, please let one of our receptionists know. 

Telford Health Hearts:

NHS Apps Library:

Donnington Medical Practice: COVID-19 LATEST

Due to the current situation, our practice will no longer be making appointments at reception.

If you need to book an appointment (telephone triage calls ONLY at present), please use an alternative route:

1. Ring the practice on 01952 605252
2. Patient Access (online bookings)
3. Online triage consultations (via Patient Access or Website)

Follow this link for translations:

Covid Testing

Tests are available to book via the government website

NHS Volunteer Service

We have received information regarding the NHS Volunteer Service and I wanted to share it with you.

If you, or if you know of anyone, who is vulnerable and needs support because they are self-isolating, NHS Volunteer Responders can help with the following:

  • Check in and chat support: Short-term telephone support to individuals who are at risk of loneliness as a consequence of self-isolation
  • Community support: Collection of shopping, medication or other essential supplies and delivery to home
  • Patient transport support: Transport to medical appointments or from hospital to home if you are medically fit for discharge

How to refer:

  • We can refer patients from the practice - either give us a ring or send an email to


  • Patients within a high-risk group (have received a letter from the Government) can self-refer by ringing 0808 196 3382

Please share so that anyone alone or requiring assistance can request support from this service....

DMP would like to thank you all for your patience and co-operation at this very difficult time ....


Due to the coronavirus outbreak, social distancing measures may be used as a tool of coercive and controlling behaviour by perpetrators, as they attempt to shut down victim’s routes to safety and support.

The online chat service gives people experiencing domestic abuse a silent way to reach out for help.

The online chat will be available 12 hours a day Monday to Friday between 9am and 9pm from the May 1.

West Mercia Women’s Aid online chat service can be accessed on their website:  

People experiencing domestic abuse can still call West Mercia Women’s Aid 24/7 Domestic Abuse Helpline, which is operating as usual: 0800 7831359.

Local support in Telford and Wrekin is also available through the Shropshire Domestic Abuse Service, call 0300 303 1191 or email

Online Consult



If you are registered with us and your personal details change, please let us know as soon as possible so that if we need to contact you urgently we are able to do so.


In view of the current situation some pharmacies have changed their opening hours - please check their websites

(Site updated 08/05/2020)
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