COVID-19 Vaccinations - Please wait to be contacted.  Please do not ring the surgery

Thank you for your co-operation it is much appreciated, Donnington Medical Practice


Important information about the coronavirus (COVID-19)

The NHS in Telford & Wrekin and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

you think you might have coronavirus;

in the last 14 days you've been to a country or area with a high risk of coronavirus;

you've been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 119 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid close contact with people who are unwell.

NEW: Text Messaging Service

Donnington Medical Practice has introduced a new text messaging service to enable Doctors, Nurses and Administrators to send text messages direct to patients. If you prefer NOT to receive texts from the practice, please let one of our receptionists know. 

Telford Health Hearts:

NHS Apps Library:

Donnington Medical Practice: COVID-19 

Due to the current situation, our practice will no longer be making appointments at reception.

If you need to book an appointment (telephone triage calls ONLY at present), please use an alternative route:

1. Ring the practice on 01952 605252
2. Patient Access (online bookings)
3. Online triage consultations (via Patient Access or Website)

We’re now working hard towards ‘restoring services’ and balancing patient requirements with social distancing (not easy but we are lucky to have a fairly big practice).

We are still triaging every patient before they are booked a face to face appointment, so the majority of our consultations continue to be carried out over the phone or by video consultation.

A few notes for your information:

We are able to safely seat 10 patients in the downstairs waiting room and 13 patients in the upstairs waiting room. Please AVOID bringing family members to appointments with you and TRY NOT to arrive early for your appointment.

We have a HOT room for any patients who need to be assessed but are suffering COVID symptoms. Patients with symptoms will be asked to remain outside or in their car and the clinician will call them in through a separate entrance (to the left of the main entrance). PLEASE NOTE THAT ANYONE SUFFERING WITH COVID SYMPTOMS SHOULD CALL 111 IN THE FIRST INSTANCE.

Please sanitise your hands when you arrive. Now that more patients are attending surgery, the sanitisers are used often, so please let the receptionist know if you find one of the dispensers to be empty
Face coverings ARE mandatory 
If you ring up and ask to see a doctor or nurse, you will be offered a telephone call first (these go very quickly now that demand has increased). The clinician will ring you and try to resolve your issue over the phone or by video consultation. If they need to see you, you will be given a time to attend the surgery
Appointment lengths have had to double from 10 minutes to 20 minutes - this is to allow time for the clinicians to put on and take off PPE, and clean down between each patient. Unfortunately that means that we have less face2face appointments available. Take advantage of the online consultation facility which can be found on the front page of our website or via patient access
We have been overwhelmed by the kindness and support we have received from our patients; it is really very much appreciated.


Covid Testing:

Tests are available to book via the government website

Donnington Medical Practice would like to thank you all for your patience and co-operation at this very difficult time.


Due to the coronavirus outbreak, social distancing measures may be used as a tool of coercive and controlling behaviour by perpetrators, as they attempt to shut down victim’s routes to safety and support.

The online chat service gives people experiencing domestic abuse a silent way to reach out for help.

The online chat will be available 12 hours a day Monday to Friday between 9am and 9pm from the May 1 2020.

West Mercia Women’s Aid online chat service can be accessed on their website:  

People experiencing domestic abuse can still call West Mercia Women’s Aid 24/7 Domestic Abuse Helpline, which is operating as usual: 0800 7831359.

Local support in Telford and Wrekin is also available through the Shropshire Domestic Abuse Service, call 0300 303 1191 or email


Online Consult



If you are registered with us and your personal details change, please let us know as soon as possible so that if we need to contact you urgently we are able to do so.


In view of the current situation some pharmacies have changed their opening hours - please check their websites

(Site updated 07/05/2021)
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