Appointments

Appointments

Visit the Surgery and speak with a receptionist, Monday to Friday 08.00am to 18.30pm

Phone us on 01952 605252, Monday to Friday from 08.00am to 18.30pm – please note our phone lines are managed between 8.00am to 8.30am and 18.00pm to 18.30pm by our out of hours service provider HeathHero.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

We request that if you wish to discuss more than one issue with a doctor or nurse you advise them of this at the beginning of the appointment. It may not be possible to cover everything in a single appointment and you may be requested to book another appointment to discuss additional concerns.

Cancelling or changing an appointment

Advanced Nurse Practitioners

Our Advanced Nurse Practitioners (ANPs) are able to diagnose and treat a wide range of medical conditions and ailments that previously were traditionally seen by a GP. Please consider an appointment with one of our ANP team who will be very pleased to help you. Our reception team will be able to advise you whether your problem is suitable for their clinic.

Other Healthcare Professionals

We have a variety of different qualified healthcare professionals working at our Surgery as part of the Primary Care Network (PCN). There are pharmacists, paramedics, social prescribers, mental health practitioners and more.

It is not always necessary to see a GP, and there can sometimes be long waits for a GP appointment. Our effective team of Healthcare Professionals are here to help give patients advice and reassurance. The GP’s have designed a signposting protocol which our reception team use.  This helps to ensure that patients are given appropriate appointments and it frees up GP appointments.

If you need help when we are closed

Extended Access Appointments

This Practice operates as a Primary Care Network of GP Practices, working together to offer patients “extended access” to pre-bookable appointments in the evenings and at the weekends.This is to ensure that patients can access GPs, nurses and other qualified healthcare professionals for routine care at a time that may be more convenient for them.

The pre-bookable appointments will be available as follows:

• Monday & Wednesday evenings between 6.30pm and 8.00pm
• Saturdays (at Muxton Surgery) between 9.00am and 5.00pm

At present all requests for Extended Access appointments have to made by telephone or face to face at our reception. On line booking is not currently available on our digital systems.

All appointments are subject to availability.

A wide range of appointments are available for routine face-to-face or telephone calls with a GP or with one of our Primary Care Paramedics or Clinical Pharmacists. We are extending the variety of services offered all the time. 

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Chaperones

You may request a suitably trained chaperone for any procedure, test or examination.

Friends and family are not permitted to act as chaperones.

Please note – both male and female clinical team members work within the practice, if you have a preference, please ensure you discuss this when you book your appointment.

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30 on the day (the exception is those requiring visits for end of life care). Requests made after this time will be declined.

You may only request a home visit if you are housebound or are too ill to visit the practice. A clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the Clinician to schedule a visit.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Submitting a new request on our online consultation for Non Urgent Medical or Admin requests