Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
Using your Online Service account:
- using your NHS account (through the NHS website or in the NHS App)
- using your Patient Access account here
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
Using the 'Prescriptions Ordering Direct' (POD) Service:
- using the webform: www.shroptelpod.nhs.uk
- email your request to shropshire.pod@nhs.net
- phone 03333 583 509 - Monday to Friday between 8am-5pm
See the POD website for further information
In writing:
Submit a written request to the practice (slips are available at reception). There is a 'post box' available in the main foyer.
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
Please allow sufficient time before your medication runs out. We aim to process requests within 48 hours. You can order prescriptions up to 7 days in advance.
As a general rule, prescription collection times are as follows:
|
Ordered |
Ready To Collect: |
|
Monday |
Wednesday after 16:00 |
|
Tuesday |
Thursday after 16:00 |
|
Wednesday |
Friday after 16:00 |
|
Thursday |
Monday after 16:00 |
|
Friday |
Tuesday after 16:00 |
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP surgery
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
> Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist after 10am on 01952 605 252
- submit a non-urgent query by contacting us online
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk)..
Check if you're eligible for free prescriptions here!
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Have you tried your Pharmacist?
We're bridging the gap between GP practices and pharmacies, ensuring you're seen by the best professional at the right time. Our surgery is working closely with local pharmacies to ensure patients are seen by the best professional for the care they need at the right time. If you have any of the following, our Reception team will refer you to a local pharmacy for the treatment that's right for you.
| Condition | Age range |
| Ear Infection | 1 to 17 years |
| Impetigo | 1 year and over |
| Infected insect bites | 1 year and over |
| Shingles | 18 years and over |
| Sinus Infections | 12 years and over |
| Sore throat | 5 years and over |
| Urinary tract infections | Women 16-64 years |
Contact us online here and ask for a referral to your pharmacy first.
Pharmacists can offer advice on much more:
|
Bites and stings Chickenpox Colds/Flu-like symptoms/Nasal congestion Cold sores Conjunctivitis (Acute bacterial) Constipation (Acute) Cough Cystitis Dermatitis/Dry skin/Allergic type skin rash Diarrhoea (Acute) |
Earache Fever management Fungal skin infections Hayfever (seasonal allergic rhinitis) Haemorrhoids Headache/Migraine Heartburn/Indigestion Infant colic Mouth ulcers Nappy rash |
Oral thrush Scabies Sore throat Sprains and strains Teething Threadworms Vaginal thrush Warts and verrucas
|
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.