Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01952 605 252, Monday to Friday from 8.30am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 14 days:
- phone us on 01952 605 252, Monday to Friday from 8.30am to 6.30pm
- contact us using an online form here
- use your NHS account (through the NHS website or NHS App)
- use your patient access account
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
You do not need an appointment to do things like
- ordering your repeat prescriptions
- viewing your test results
- seeing parts of your health record
- checking or cancelling appointments
- seeing your vaccination record
- seeing your hospital referral details
Go to our Managing your Health Online page to find out more!
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using your patient access account
- phone us on 01952 605 252, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the surgery as soon after 8am as possible, ideally before 10.30am.
PLEASE NOTE: ALL calls are now recorded for training and monitoring purposes.
