COVID-19 Vaccine - Please wait to be contacted, do not ring the surgery

Donnington Medical Practice is still waiting to hear when we will be expecting a delivery of the COVID-19 vaccinations.  Please DO NOT contact the practice to seek a vaccination, we will contact you.

Thank you for your co-operation it is much appreciated, Donnington Medical Practice.


Flu 2020 Newsletter: Flu 2020 Newsletter

Important information about the coronavirus (COVID-19)

The NHS in Telford & Wrekin and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

you think you might have coronavirus;

in the last 14 days you've been to a country or area with a high risk of coronavirus;

you've been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid close contact with people who are unwell.

NEW: Text Messaging Service

Donnington Medical Practice has introduced a new text messaging service to enable Doctors, Nurses and Administrators to send text messages direct to patients. If you prefer NOT to receive texts from the practice, please let one of our receptionists know. 

Telford Health Hearts:

NHS Apps Library:

pill_collectionRepeat Prescriptions

There are THREE ways to submit a repeat prescription:

1.  TELEPHONE 'PRESCRIPTION ORDERING DIRECT': Ring 01952 580 350   Monday to Friday between 8am-6pm

2.  ON-LINE: Order on-line by visiting     Please note, this service is not available for patients under 16 years old. If accessing for the first time, you will need to contact the surgery to register to use this service. TWO FORMS OF ID (including one photo if possible) must be shown to enable registration. Once you are registered you will be able to order your repeat prescriptions AND book advance appointments.

3.  IN WRITING: Submit a written request to the practice (slips are available at reception).  There is a 'post box' available in the main foyer.


Please allow sufficient time before your medication runs out.  Bear in mind that requests take up to 48 hours to process.  You can order prescriptions up to 7 days in advance.

As a general rule, prescription times are as follows:

PUT IN:                     READY TO COLLECT:

Monday                     Wednesday after 4pm

Tuesday                    Thursday after 4pm

Wednesday               Friday after 4pm

Thursday                   Monday after 4pm

Friday                        Tuesday after 4pm


If you run out of your medication and need some more before your next routine prescription is ready, you can get an emergency supply (up to 14 days) from any of the local pharmacies who have signed up to the 'Emergency Supply Service'. You will need to:

  • Attend in person
  • Take proof of the medication (ie the empty box, the back page of the script)
  • If you are exempt from prescription charges, provide proof

When you contact the practice the receptionists will advise you of the above. Our emergency 6pm service will only be used in exceptional circumstances...

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