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NEW: Text Messaging Service

Donnington Medical Practice has introduced a new text messaging service to enable Doctors, Nurses and Administrators to send text messages direct to patients. If you prefer NOT to receive texts from the practice, please let one of our receptionists know. 

Telford Health Hearts:

NHS Apps Library:

Practice Charter

Our doctors and staff will work to ensure that:

  • You will be seen on the same day if you need to see a doctor urgently and within two weeks if a routine appointment is necessary.
  • You will be seen within 30 minutes of a booked appointment or be given a reason for any delay.
  • Your treatment will be fully explained to you.
  • Your medical and personal records will stay strictly confidential.
  • You will be listened to and treated courteously.
  • You can ask to speak privately to the practice manager if you would like to make a suggestion or a complaint.
  • You can speak directly to a doctor or nurse by prior arrangement with reception.

As a patient, you can help us if you:

  • Only ask for an urgent appointment when you need one.
  • Only ask for a home visit if you are unable to attend surgery for medical reasons. (Please phone before 10.30am if you need a home visit that day.)
  • Be on time for your appointment and phone to cancel if you cannot attend.
  • Tell your doctor if you are unhappy with your treatment.
  • Tell us if you change your name, address or telephone number.
  • Treat the doctors and staff courteously.
  • Read the practice booklet as this will help you to get the best from the services we offer.
  • Remember that a doctor will be busy during surgery hours and may not be able to take your phone call immediately; however, your call will be returned after surgery has finished. Urgent calls will of course be dealt with immediately.


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