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Noticeboard

Important information about the coronavirus (COVID-19)

The NHS in Telford & Wrekin and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

you think you might have coronavirus;

in the last 14 days you've been to a country or area with a high risk of coronavirus;

you've been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid close contact with people who are unwell.

 

 https://www.telfordccg.nhs.uk/your-health/medicines-management/coronavirus-covid-19

NEW: Text Messaging Service

Donnington Medical Practice has introduced a new text messaging service to enable Doctors, Nurses and Administrators to send text messages direct to patients. If you prefer NOT to receive texts from the practice, please let one of our receptionists know. 

Telford Health Hearts:   https://www.telfordccg.nhs.uk/your-health/telford-healthy-hearts

NHS Apps Library:   https://www.nhs.uk/apps-library

Practice Charter

Our doctors and staff will work to ensure that:

  • You will be seen on the same day if you need to see a doctor urgently and within two weeks if a routine appointment is necessary.
  • You will be seen within 30 minutes of a booked appointment or be given a reason for any delay.
  • Your treatment will be fully explained to you.
  • Your medical and personal records will stay strictly confidential.
  • You will be listened to and treated courteously.
  • You can ask to speak privately to the practice manager if you would like to make a suggestion or a complaint.
  • You can speak directly to a doctor or nurse by prior arrangement with reception.

As a patient, you can help us if you:

  • Only ask for an urgent appointment when you need one.
  • Only ask for a home visit if you are unable to attend surgery for medical reasons. (Please phone before 10.30am if you need a home visit that day.)
  • Be on time for your appointment and phone to cancel if you cannot attend.
  • Tell your doctor if you are unhappy with your treatment.
  • Tell us if you change your name, address or telephone number.
  • Treat the doctors and staff courteously.
  • Read the practice booklet as this will help you to get the best from the services we offer.
  • Remember that a doctor will be busy during surgery hours and may not be able to take your phone call immediately; however, your call will be returned after surgery has finished. Urgent calls will of course be dealt with immediately.

 

 
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