Noticeboard

Flu 2020 Newsletter: Flu 2020 Newsletter

Important information about the coronavirus (COVID-19)

The NHS in Telford & Wrekin and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

you think you might have coronavirus;

in the last 14 days you've been to a country or area with a high risk of coronavirus;

you've been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid close contact with people who are unwell.

 

 https://www.telfordccg.nhs.uk/your-health/medicines-management/coronavirus-covid-19

NEW: Text Messaging Service

Donnington Medical Practice has introduced a new text messaging service to enable Doctors, Nurses and Administrators to send text messages direct to patients. If you prefer NOT to receive texts from the practice, please let one of our receptionists know. 

Telford Health Hearts:   https://www.telfordccg.nhs.uk/your-health/telford-healthy-hearts

NHS Apps Library:   https://www.nhs.uk/apps-library

Confidentiality

confidentialYou can be sure that anything you discuss with any member of this practice - family doctor, nurse or receptionist - will stay confidential. That means nobody else will be told. Even if you are under 16, nothing will be said to anyone - including your parents, other family members, care workers or tutors - unless you give us permission.

If you are being treated somewhere else - for example at a hospital or clinic - it is best if you allow the doctor or nurse there to let us know of any treatment you are receiving so that you can get the best care at both places.

In extremely rare circumstances, we might have to consider passing on confidential information without your permission, to protect you or someone else from serious harm. We would always try to discuss this with you first.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme, a guide to the 'classes' of information the practice intends to routinely make available. A copy is available in reception.

Access to Records

If you require access to your medical records please contact the practice and ask for a SAR form (also found on this website under Clinics & Services => 'Patient Information Leaflets').

 

 
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