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Flu 2020 Newsletter: Flu 2020 Newsletter

Important information about the coronavirus (COVID-19)

The NHS in Telford & Wrekin and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

you think you might have coronavirus;

in the last 14 days you've been to a country or area with a high risk of coronavirus;

you've been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid close contact with people who are unwell.

 

 https://www.telfordccg.nhs.uk/your-health/medicines-management/coronavirus-covid-19

NEW: Text Messaging Service

Donnington Medical Practice has introduced a new text messaging service to enable Doctors, Nurses and Administrators to send text messages direct to patients. If you prefer NOT to receive texts from the practice, please let one of our receptionists know. 

Telford Health Hearts:   https://www.telfordccg.nhs.uk/your-health/telford-healthy-hearts

NHS Apps Library:   https://www.nhs.uk/apps-library

Appointments

We offer the following types of appointments at our practice:

1. Book in advance 'Routine' - this can be done up to 2 weeks in advance.

2. Book on the day 'Routine' - a number of appointments are held back for routine appointments that cannot wait 2 weeks (a proportion are released at 8pm each evening to allow patients to book online via patient access, and a proportion are released at 830am each day).

3. Immediate Necessary - each day we hold an 'Immediate Necessary' clinic for patients who feel that their problem needs to be dealt with on the same day. If all of these appointments are filled, you may be allocated a Triage Call from the Duty Doctor.

4. Minor Illness - is a nurse-led clinic and is for the treatment of minor illnesses and injuries.

PLEASE NOTE THAT OUR SURGERY IS VERY BUSY AND ROUTINE APPOINTMENTS ARE TAKEN VERY QUICKLY.

calendarPlease telephone (01952) 605252 for an appointment. The telephone lines are at their busiest in the mornings and therefore please be patient if your call is not answered immediately. If you are ringing with a routine query (including test results or with a prescription query) you will be asked to ring back after 10am.

You can also book an appointment on-line by visiting www.patient.co.uk/patient-access Please note, this service is not available for patients under 16 years old.

Please be aware that when you ring to arrange an appointment, you will be asked to provide a brief description of your condition. This is to enable us to allocate your appointment to the correct Doctor or Nurse. This information is confidential and will be used for the purpose of appointment allocation only. If you do not wish to disclose any information, please inform the receptionist.

Every month around 300 patients do not attend a booked appointment. Please let us know if you cannot attend an appointment so that we can offer the appointment to someone else.

PLEASE NOTE: ALL calls are now recorded for training, monitoring and dispute resolution purposes.

 

10 top tips to get the most out of your GP appointment

 

These tips are based on guidance from Healthwatch Trafford, Healthwatch Central West London, Which? and NHS Choices. 

  • Is your issue urgent? Do you need to see a specific GP?
    Is it important you are seen quickly or would you rather wait for an appointment with a particular GP? If you have a long-term illness would you benefit from seeing a GP who knows your history personally?
  • Take notes to help you
    Before you see your GP, be clear in your own mind what you want to say. Make a note of your symptoms, worries and any questions that you would like to ask.
  • Many problems? See if you can book a double appointment
    If you have a number of issues that you would like to discuss with your GP, see whether it is possible to book a double appointment to give you more time to talk them through. 
  • Take a list of your medicines – prescribed or otherwise
    Bring a list of any medication you are taking, including over-the-counter and/or alternative medicines, or anything prescribed after a hospital visit.  This includes tablets, liquids or creams. Your GP needs to know about everything you are taking.
  • Discuss important things first and stick to the point
    Make sure you tell the doctor about the important things first and try to get to the point. Do not feel you have to justify being there or leave your main concern to the end. 
  • Not clear on treatment plan? Ask again
    Make sure you fully understand the next steps before you leave the room.  If you don’t, then don’t be afraid of asking your GP to go through the plan again.
  • Ask who to contact if you have any more questions You may think of questions that you would like to ask after your appointment. Find out who you can contact to ask questions, as well as any support groups that can provide reliable information.
  • If you need support, take a relative, carer or friend
    If you feel your situation needs it, take a relative or friend for support. They can help you understand or explain.
  • Unhappy? Ask to see another GP
    If you’re not happy, you can ask to see another GP in the practice. You can also change GP practices, but you should as a first step always discuss your concerns with a practice staff member first.
  • Could the practice nurse deal with your problem?
    In many cases, a practice nurse could deal with your concern, so consider this as an alternative to making an appointment with a GP. The surgery may also run special clinics such as asthma and diabetes, so make sure you find out.  
 
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