Please remember to wear your mask at all times while you are in the practice.

Social distancing measures are still in place.  

Job Vacancies

Patient Services Advisor

We are currently recruiting for an enthusiastic and hardworking individual to join our administration team. Experience in general practice is desirable. 

The post is a part-time position for 25 hours per week from 1.30pm-6:30pm

The candidate may be required to work other shifts patterns as per the needs of the business to cover holiday / sickness.

Purpose of the role:

To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical and non-medical members of staff.

To liaise with Partners, Primary Health Care team members, hospitals and hospital staff, doctors, undertakers, pharmacists, emergency services and medical representatives. 

Main duties of the role:

Reception Duties:

    • To greet patients on arrival and to log arrivals on to the computer screen or direct patient to self-check in
    • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
    • Advise patients of relevant charges for private services, accept payment and issue receipts for same.
    • Respond to all queries and requests for assistance from patients and  other visitors.
    • Enter requests for home visits onto computer and including all relevant information such as address, telephone number, reason for request and urgency. Refer to Duty Doctor where necessary.
    • To receive messages for district nurses, health visitors and other members of the primary care team send manage as appropriate.
    • To check messages on computer screen to ensure that information about any unresolved or urgent matter is passed on to colleagues.
    • To check waiting areas after each session and ensure reception and waiting areas are kept neat and tidy.
    • To actively respond to incoming telephone calls from patients, booking appointments and managing the clinical appointment system.
    • Receive and make calls as required. Divert calls and take messages as appropriate.
    • Enter details of telephone calls on to computer relaying patient’s messages to doctors.
    • Telephone patients with messages regarding results etc.
    • Follow end of day procedures and ensure that offices and consulting rooms are checked and shut down for the day.

                          Administration Duties:

                            • Ensure all mail is passed onto scanning
                            • When required action requests for ambulance and transport and enter details on computer.
                            • Any other delegated duties considered appropriate to the post.

                              Special requirements of the post.

                                • An understanding, acceptance and adherence to the need for strict confidentiality.
                                • Ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.
                                • Excellent communication skills.
                                • A willingness and ability to work as part of a large primary care team.
                                • A willingness to take part in further training and development as identified.
                                • An ability to keep calm under pressure in a busy working environment

                                        Donnington Medical Practice is a very busy urban practice.  We have a patient list size of over 14,500 patients. This is a demanding role and we are looking for a candidate who forward thinking, confident and is able to work under pressure as part of team.

                                        TO APPLY:

                                        Click on the following link:

                                        Or apply in writing together with your CV to Practice Manager, Donnington Medical Practice, Health Centre, Wrekin Drive, Donnington, Telford, Shropshire, TF2 8EA

                                        Closing date:   Thursday 30 September 2021

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