There are no immediate changes to Infection, Prevention and Control requirements. This includes the requirement for staff, patients and visitors to wear a mask/face covering in healthcare settings [NHS England 23.02.22]

Information & News

Text Communication - If you have received the text Wed 22 Jun re: Essential or Urgent appointments, please DO NOT call the surgery.  Please open and read the communication text. Too many patients are calling for non-essential appointments. Please be considerate to other patients and kind to our colleagues.

Thank You! 

Booking Appointments

Over the past 18 months we have had lots of feedback from our patients regarding the difficulty and inconvenience experienced in getting an appointment. Many of our patients feel that it is very inconvenient to have to call the practice several times a day to try and get an appointment, in particular being asked to call back at 2pm when there are no morning appointments left.

We have listened to our patients and as part of our ongoing review of our appointment booking systems our patients will no longer need to call the surgery at 2pm to ask for an appointment. All our same day and emergency appointments will be available to book from 08:30 in the morning. There will of course be a maximum number of appointments available as we can only work with clinical capacity that we have.

At Donnington Medical Practice we have a multi-disciplinary team who are all very skilled and experienced to assess and treat many different types of ailments and conditions. Our reception team are well trained in telephone triage so we ask that our patients provide a brief description of your symptoms so that we can book you in with the most appropriate clinician.

All our staff is here to help you. Please remember if you cannot get through on the phone it’s because we are busy helping a patient and when it is your turn we will do the same for you.

Please be kind to all our staff we are here to help you.


Covid Testing:

Tests are available to book via the government website

Donnington Medical Practice would like to thank you all for your patience and co-operation at this very difficult time.

COVID-19 Privacy Notice

During the COVID-19 pandemic, public bodies require the additional collection and sharing of personal data.  Click the following link to read the document that provides further information; COVID19 Privacy Notice v1.8 extended to 30 June 2022.pdf  


Due to the coronavirus outbreak, social distancing measures may be used as a tool of coercive and controlling behaviour by perpetrators, as they attempt to shut down victim’s routes to safety and support.

The online chat service gives people experiencing domestic abuse a silent way to reach out for help.

The online chat will be available 12 hours a day Monday to Friday between 9am and 9pm from the May 1 2020.

West Mercia Women’s Aid online chat service can be accessed on their website:

People experiencing domestic abuse can still call West Mercia Women’s Aid 24/7 Domestic Abuse Helpline, which is operating as usual: 0800 7831359.

Local support in Telford and Wrekin is also available through the Shropshire Domestic Abuse Service, call 0300 303 1191 or email  Website:


Online Consult


This service is currently unavailable


If you are registered with us and your personal details change, please let us know as soon as possible so that if we need to contact you urgently we are able to do so.

(Site updated 23/06/2022)
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