Health CentreWrekin DriveDonningtonTelford, Shropshire, TF2 8EATel: 01952 605252
Donnington Medical Practice has introduced a new text messaging service to enable Doctors, Nurses and Administrators to send text messages direct to patients. If you prefer NOT to receive texts from the practice, please let one of our receptionists know.
Telford Health Hearts: https://www.telfordccg.nhs.uk/your-health/telford-healthy-hearts
NHS Apps Library: https://www.nhs.uk/apps-library
1. Book in advance 'Routine' - this can be done up to 2 weeks in advance.
2. Book on the day 'Routine' - a number of appointments are held back for routine appointments that cannot wait 2 weeks (a proportion are released at 8pm each evening to allow patients to book online via patient access, and a proportion are released at 830am each day).
3. Immediate Necessary - each day we hold an 'Immediate Necessary' clinic for patients who feel that their problem needs to be dealt with on the same day. If all of these appointments are filled, you may be allocated a Triage Call from the Duty Doctor.
4. Minor Illness - is a nurse-led clinic and is for the treatment of minor illnesses and injuries.
PLEASE NOTE THAT OUR SURGERY IS VERY BUSY AND ROUTINE APPOINTMENTS ARE TAKEN VERY QUICKLY.
Please telephone (01952) 605252 for an appointment. The telephone lines are at their busiest in the mornings and therefore please be patient if your call is not answered immediately. If you are ringing with a routine query (including test results or with a prescription query) you will be asked to ring back after 10am.
You can also book an appointment on-line by visiting www.patient.co.uk/patient-access Please note, this service is not available for patients under 16 years old.
Please be aware that when you ring to arrange an appointment, you will be asked to provide a brief description of your condition. This is to enable us to allocate your appointment to the correct Doctor or Nurse. This information is confidential and will be used for the purpose of appointment allocation only. If you do not wish to disclose any information, please inform the receptionist.
Every month around 300 patients do not attend a booked appointment. Please let us know if you cannot attend an appointment so that we can offer the appointment to someone else.
PLEASE NOTE: ALL calls are now recorded for training, monitoring and dispute resolution purposes.
10 top tips to get the most out of your GP appointment
These tips are based on guidance from Healthwatch Trafford, Healthwatch Central West London, Which? and NHS Choices.
Please phone as early as possible (ideally before 10.30am) if you think you might need a Home Visit.
Home Visits are for patients who are housebound or too ill to come to the surgery only.
All Home Visit requests will be treated as emergency requests. The Doctor may decide to ring you before he leaves the surgery, so please keep your phone turned on.
If you need telephone advice from your doctor, your telephone number will be taken and the doctor will ring you back.
If you require a sick note or repeat prescription, please do not request a call from your doctor. Our receptionist will be able to assist you with your enquiry.
With effect from Monday 16 September, Donnington is no longer funded to provide extended hours appointments (between 6.30pm - 8.00pm) for patients registered at Charlton Medical Practice, and will only be able to offer extended hours appointments for Donnington patients two nights per week instead of three - Mondays and Wednesdays.
Telford & Wrekin CCG have commissioned an alternative extended hours service which will be accessible to all patients up to 8pm every night of the week, weekends and bank holidays. The service will be held at various locations, either at Stirchley Medical Practice or one of the Teldoc surgeries. If you would like to book an appointment, please contact your own practice as usual (all practices have access to the extended hours system).
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