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Important Information Regarding GP Extended Access Appointments:

With effect from Monday 16 September, Donnington is no longer funded to provide extended hours appointments (between 6.30pm - 8.00pm) for patients registered at Charlton Medical Practice, and will only be able to offer extended hours appointments for Donnington patients two nights per week instead of three - Mondays and Wednesdays.

Telford & Wrekin CCG have commissioned an alternative extended hours service which will be accessible to all patients up to 8pm every night of the week, weekends and bank holidays. The service will be held at various locations, either at Stirchley Medical Practice or one of the Teldoc surgeries. If you would like to book an appointment, please contact your own practice as usual (all practices have access to the extended hours system).

 

Telford Health Hearts:   https://www.telfordccg.nhs.uk/your-health/telford-healthy-hearts

NHS Apps Library:   https://www.nhs.uk/apps-library

In January 2013, we conducted an audit regarding 'accessing appointments'. The results were very encouraging:

  • The audit was carried out for one week (5 working days) the week commencing 28th January 2013.
  • A total of 593 patients requested an appointment, either by telephone or in person at the practice.
  • 70% of patients were offered an appointment on the same day (Urgent Care or late release), with a further 8% being offered an advice call.
  • 32% of routine appointments were booked within week 2, and 45% of routine appointments were booked within week 3 which indicates that the average waiting time for a routine appointment is 2-3 weeks.
  • 58% of patients did not request to see a specific GP however, out of the 250 that did, 95% were booked in with the GP of their choice.

 

 
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